Submitting a Warranty Ticket as a Homeowner

Congrats on your newly built home! It’s completely normal for small issues or finishing touches to come up during the warranty period. DigsCare™ makes it easy to report those concerns directly to your builder — and track them all in one place. There’s no need to second-guess or stress — your builder wants to hear from you.

Step-by-Step: How to Submit a Warranty Ticket

1. Log in to Digs

Use the link in your Homeowner Handoff email to log into your Digs account. If you didn’t receive the email, contact your builder to confirm your account is active.

Bookmark: https://app.digs.com so you can return easily anytime.

Pro Tips:

• On iPhone: Tap the Share icon and select Add to Home Screen to create a shortcut.

• On Android: Open the browser menu (top-right) and tap Add to Home screen.

2. Go to the Warranty Section

Once logged in, your Project page gives access to several tools. Use the horizontal menu in the upper-left to click the Warranty button (next to Dashboard and Plan View). This is where you’ll see all current and past warranty tickets. If it’s your first visit, you’ll see a short message explaining how to get started.

3. Click the "New Ticket" Button

Click the + New Ticket button in the upper-left to begin. You’ll be prompted to fill in the following:

• Title – A brief summary (e.g., "Leaky faucet in master bathroom")

• Room/Area – Use the map to indicate where the issue is located

• Ticket Description – Provide helpful details so your builder understands what’s happening

• Attachment (optional) – Upload photos or documents that support your request

Important Note:

Attachments become part of the permanent warranty record and cannot be deleted. Please double-check before uploading to ensure no personal information is included.

4. Submit Your Ticket

Click Create Ticket to finish. The ticket will immediately appear in your list, and your builder will be notified.

What Happens Next

Your builder will review the ticket and may follow up with questions or updates. You’ll receive email notifications any time there’s activity. You can also log in at any time to check status, reply to comments, or upload more information.

Tips for a Great Ticket

• Be specific. Clear descriptions and visual evidence (photos or videos) help speed up resolution.

• Flag critical issues. If the problem affects safety or major systems (e.g., plumbing or electrical), make that clear in your description.

• Understand your builder’s process. Some builders group non-urgent tickets into a single visit near the 11-month mark, while addressing critical items right away. Knowing this helps set expectations.

Still need help logging in or navigating your account?

Watch our [how-to videos] or email support@digs.com for assistance.