How to use Digs and CompanyCam together

There are two ways to build a strong media documentation workflow in Digs. One uses CompanyCam. One does not. Both work. This article walks through each so you can decide what makes sense for your team.

BEFORE YOU START: THE CORE IDEA

Regardless of how you capture your media, the goal is the same: get well-organized, clearly named files into Digs so that AskDigs can find them later, your team can reference them on the fly, and the right content is ready when it is time to close out a project or respond to a warranty request.

Everything in this article is built around that idea. The tools change, but the habits do not.

PATH A: WITHOUT CompanyCam

This is how most builders start, and it works well with a few consistent habits.

Before the Visit

Create your Digs project and set up your folder structure before anyone goes on-site. A simple starting point is two top-level folders: one internal, one customer-facing. Inside those, create folders that match what will be photographed. Names like "Framing - 2nd Floor" or "Kitchen - Electrical Rough-In" make files self-explanatory and searchable later.

Know what you need to capture before you go. Critical milestone documentation has a short window. Once drywall is up, that window is closed.

On-Site

Use your phone camera. Take photos and short video clips as you move through the site. Narrate video clips out loud if the context would be hard to capture in a photo. Name files or move them into the right folders as soon as you are back at your desk, while the context is still fresh.

Set the expectation with trades: no media, no sign-off. A trade completing scope without documentation puts you in a difficult position if questions come up later.

Back at Your Desk

Rename files if needed and drop them into the correct Digs folders. For video, standard smartphone formats (MP4, MOV) upload directly. Digs also accepts common image formats.

For warranty tickets in DigsCare, attach the relevant before and after photos directly to the ticket. Trades can upload media from their phones the same way.

For the Homeowner Handoff, move or tag content that belongs in the owner's package. Your internal folder stays on your side. The customer-facing folder is what you share.

What to Expect

This workflow requires more manual effort at the file management stage. File naming discipline matters more here because you do not have automatic tags or generated transcripts to fill in the context. Teams that keep up with naming and folder organization as they go find it very manageable. Teams that let it pile up tend to struggle at closeout.

This is a perfectly manageable workflow.

PATH B: WITH CompanyCam

CompanyCam does not change the fundamental workflow. It removes steps and adds context that the manual path requires you to supply yourself.

Before the Visit

Create a CompanyCam project using the same name or address as your Digs project. This keeps the two records aligned and makes it easy to find the right export later.

Build your tag library in CompanyCam's Resources section before you need it. Tags like "Bluetape Walkthrough," "Warranty Documentation," "Customer Facing," and "Internal Only" make exports self-organizing. A tagged photo becomes searchable in Digs without any manual renaming.

On-Site

Keep CompanyCam open in the foreground so GPS coordinates register correctly on every photo and video. Use the rear camera for walkthroughs and narrate as you go. CompanyCam generates a written transcript of the walkthrough automatically, which you can export as a PDF and upload into Digs alongside the video.

For audits, client updates, or any situation where you want the visual and the explanation together, switch to dual camera mode. It records the site and the person presenting simultaneously, picture-in-picture.

Tag photos before you leave the site while the detail is fresh. Once tagged, the labels travel with the files through export, so you spend less time organizing on the back end.

Set the same expectation with trades: no media, no sign-off. If your trades are not CompanyCam users, they can still take photos on their phone and upload them to the Digs ticket directly. CompanyCam is an advantage, not a requirement for the trades on your jobs.

Back at Your Desk

Confirm all media is attached to the correct CompanyCam project, then export. CompanyCam exports as a ZIP file. Unzip it first, then upload the files in bulk into your Digs project folder. Digs does not accept ZIP files directly.

Upload walkthrough transcripts by going to Pages in CompanyCam, exporting the PDF, and uploading it into the same Digs folder as the corresponding video. Keep them together so the connection is obvious to anyone browsing the project later.

Attach media to open DigsCare warranty tickets and flag your warranty team directly in Digs so they have the full picture before responding to the homeowner.

Tag or move content for the Homeowner Handoff. If your CompanyCam tagging was consistent throughout the build, this step is mostly just confirming what is already in the right place.

What to Expect

More context arrives with less manual effort. GPS coordinates, timestamps, and tags reduce the renaming work significantly. Transcripts turn spoken walkthroughs into searchable text inside Digs. Teams that adopt CompanyCam consistently report that the payoff is most visible at warranty time and project close, when documentation from months earlier needs to surface quickly.

WHAT CompanyCam ADDS

Both paths get your media into Digs. Here is where they differ:

GPS tagging: CompanyCam adds it automatically. Without it, location context comes from your folder names and file names alone.

Video transcripts: CompanyCam generates them from walkthroughs. Without it, there is no written record of what was said on-site unless someone writes it manually.

Annotation before leaving the site: CompanyCam lets you mark up photos in the moment. Without it, context has to be added after the fact or communicated separately.

Dual camera mode: Not available without CompanyCam. For warranty walkthroughs or client-facing audits, this changes how professional the output looks.

Tag-based organization: CompanyCam's tag system automates part of the sorting work. Without it, folder and file naming carries the full load.

The bottom line: CompanyCam saves steps and adds layers of context that make Digs more useful over time. Teams with high media volume, active warranty programs, or client-facing documentation needs tend to get the most out of it. Smaller teams or teams with simpler workflows often find the manual path works just fine.

GETTING STARTED

If you are on the manual path, the highest-impact habit is consistent folder naming before anything hits Digs. Set up your folder structure first, and name it to match what the content actually is.

If you are adding CompanyCam, start by building your tag library before your next project. Even a short list of five or six tags makes a real difference in how organized your Digs project looks after the first export.

Either way, questions about your setup are welcome at support@digs.com.