Organizing key warranty documents and home information in one place helps homeowners easily understand what’s covered by your team and what’s supported under manufacturer warranties. This approach provides a valuable reference that supports the homeowner experience, helping them care for their home with confidence. The more information you provide to Digs, the more resources homeowners have to quickly find answers through AskDigs AI and Search, minimizing the time your team spends fielding common questions.
By giving AskDigs AI and Search more data, homeowners gain a powerful tool for answering questions independently. This setup helps create a seamless handoff experience, builds trust, and demonstrates your commitment to quality and service long after the project is complete.
- Talking with Digs clients, we have collected some general guidance on the data which on sharing, could help your Homeowners and your staff be more successful post hand off.
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Warranty Document Guide
This guide is here to help you pull together the essential documents for a smooth and organized handoff to the homeowner. By compiling the right information in one place, we make it easy for homeowners to find what they need and reduce the time your team spends answering common questions.
This data, organized into folders and uploaded to Digs will ensure your customer has the best foot forward going into warranty and minimizes the need to reach out with questions.
Here’s how to get started:
1. Builder Support and Warranty Information
Start by including information about the Builder’s support and warranty, so homeowners know exactly what’s covered by you and how to get in touch if they need help.
- Welcome to Your Home: A friendly introduction that welcomes homeowners and sets the tone.
- Overview of Project Data: A simple summary of the documents provided, explaining what’s included.
- Builder Contact Information (potentially specific to each subdivision or region): Key contact information for any questions or support.
- Warranty Process: Share knowledge for how a Homeowner can schedule Warranty repairs.
- Builder Warranty Policies: Explain coverage details, from the construction warranty through after-warranty processes.
- First and Eleventh Month Services: Outline any check-ins, support visits, or services provided after move-in.
- Dispute Resolution Process: A clear path for resolving any questions or issues.
- Home Maintenance Guide: Helpful tips on maintaining their home over time.
2. Project-Specific Documents
This section includes project documents unique to the homeowner’s specific build, making it easy for them to reference key plans and details.
- Legal and Kickoff Documents (project-specific): Signed contracts, agreements, and sign-off forms to reference later.
- Floor Plans (final copies): Clean, final layouts that match the homeowner’s specific home.
- Maintenance Schedule (boilerplate or customized): Regular maintenance tasks recommended to keep the home in top shape.
3. Finish Schedule
Let’s provide homeowners with an overview of the finishes used throughout their home for easy reference. This includes details that are helpful in maintaining and caring for their home.
- Flooring
- Milling and Trim
- Paint Specifications by Room (customized): Room-by-room paint details for any touch-ups or changes they may want to make.
- Countertops
- Internal Elevations details
4. Builder-Covered Components
For easy navigation, include details on the systems and installations covered under the Builder’s warranty. This will make it easy for homeowners to know what’s covered by your team.
- Structural Elements: Foundation, framing, and roofing specifics.
- Electrical Systems (as needed): Important electrical installations that may need future reference.
- Plumbing Systems (as needed): Piping, drainage, and fixtures covered by the Builder.
5. Manufacturer-Covered Information
Here’s where you can add in documentation on items covered under manufacturer warranties, so homeowners know how to reach out or get support for specific components.
Mechanical Specifications
- HVAC System (customized if needed): Model details and contacts for warranty support and maintenance.
- Plumbing Fixtures: Warranty and support contacts for faucets, showerheads, etc.
- Lighting Fixtures (specific to each home if needed): Warranty and contact information for light fixtures.
Hardware and Appliances
Organize all appliance and hardware information so homeowners have everything they need to troubleshoot or replace items as needed.
- Hardware User Manuals (customized if needed): User guides, warranty information, and care instructions for items like locks and handles.
- Appliance Order Details and Warranty (specific to each home): Include model numbers, serial numbers, and ordering details.
Specialty Materials
Additional materials with warranties and care instructions are helpful for maintaining a comfortable and efficient home.
- Flooring and Tile: Care instructions and warranty information.
- Thermal/ Moisture Barriers: Warranty on insulation and moisture control.
- Roofing and Siding: Manufacturer warranty details for roofing and siding materials.
- Doors and Windows (specific to each home): Warranty details, care tips, and manufacturer contacts.