Nira Patel

JSB (Jason Brown)

Product Questions

Tasks: Frequently Asked Questions

Digs Scheduling – Support FAQ & How-To Guide

What is AskDigs?

Your go-to resource for building smarter with Digs.Whether you’re just getting started or looking for quick answers, our Help Center has you covered.

Explore step-by-step guides, pricing and sales FAQs, and support tips to help you and your team make the most of Digs.

Need more help? We’re here when you need us.

Colleen Frank

Digs Toolbox

Digs Toolbox: Welcome to your Dashboard

Understanding the Canvas Annotation tools

Digs Toolbox: Annotation Basics

Digs Toolbox: Manage File Storage and Permissions

Digs Toolbox: Public Files & QR Codes

Digs Toolbox: Homeowner Handoff & Project Preparation

Documentation that Builders can use and share with Homeowners or Trades. PDF versions are Digs Branded, Docx versions can be modified with Builder Branding.

Digs Toolbox: Documents and Help Guides

Everything you need to know to get started with Digs.

Getting Started

Getting Started with Digs: Your First Steps to a Streamlined Build

Using the Sample Plan provided by Digs

Uploading Your Blueprint in Digs 

Blueprint Navigation

Can I rotate or change the blueprint orientation after uploading into Digs?

Creating Folders & Managing Permissions

Storing and Managing Documents in Digs

Best Practices: Digs Project Templates

Inviting Others to Your Project 

Quick easy way to add your team members into your Team Workspace

Invite your Team Members

Add your branding to give your workspace a personal touch for your clients

Add your Branding 

Digs Permissions Explained (by Role and User Type)

Save Digs to your Home Screen

Mastering Shortcuts and Hot Keys in Digs

Annotating Documents

Knowing when to draw, when to speak, and how to keep everyone in the loop.

Should I Annotate or Add a Comment?

Working in a Project

How to Duplicate a Project in Digs

This document covers the Overlay tool available in the Digs document viewer. Overlays are a Pro-tier feature

Overlay Tool — Support Guide

What Is the Measurement Tool in Digs and How Does It Work?

Measurement Snapping

This guide explains how to use the tool and what’s included.

Using Point-to-Point Measurements in Digs

Digs File Uploading Tips & Tricks

What Are Layers in Digs and How Do They Work?

Collaborate & Communicate on a Project

Renaming Rooms on a Floor Plan

Sending a Document for Signature via Digs


How to Use Public Files and QR Codes

Best Practices for Secure Public Sharing

How to access and use Intelligent Search

Public Share Links/QR Codes for Folders

What is the process when handing over to the homeowner?

Moving Comments

Creating and Managing Tasks

Navigating around Digs

Using the Base layer in Digs

Integrations

Workflow integration with the professional tools at Company Cam

Company Cam

Why Digs and CompanyCam are a good fit

How to use Digs and CompanyCam together


Digs-CompanyCam_User_Guide.pdf 

Dropbox

Uploading Files to Digs Directly from Dropbox

Connecting Procore for post-Build collaboration

Procore

Procore integration - Coming Soon!

Procore + Digs: What is included in the initial release?

Connecting Digs to your Procore environment

Changing the Digs Workspace connected to Procore

How do I log into Digs from inside Procore?

Creating a Digs Project: Where Is My Blueprint?

How Do I Get a 3D Dollhouse for a Procore Project?

Uploading Files from Procore to Digs

Digs-Procore Integration Setup Guide

Find a Pro

Find & Book a Thumbtack Professional in Digs

DigsCare & Homeowner Handoff

What is DigsCare™? 

Managing Warranty Tickets in DigsCare™ (Builder Guide)

Submitting a Warranty Ticket as a Homeowner

FAQ: Warranty Categories and Trades

Why can’t I delete attachments from my Warranty Ticket

Warranty Team Onboarding Checklist: Before You Invite Homeowners to Create Tickets

Setting a Default Assignee for Warranty Tickets

What is the Homeowner Handoff?

Warranty Reporting, Exporting Your Ticket Data

Managing Admin Access to DigsCare (Warranty Access)

Creating a Warranty Document template

Quick Answers & FAQ

Account & Data

Digs: Privacy, Security, and Data Storage

Can I cancel if I no longer need Digs and if so, do I retain my project(s) data?

Who owns the data?


How Do I Update My Company Logo in Digs?

Will Digs sell my data?


Files & Sharing

What’s the Difference Between Company Files and Project Files (and When Should You Use Each)?

Drag & Drop Tips and Tricks

How Do I Print a File, Annotated Layers, or Floor Plan?

How do I export with annotations? (Markup Export)

Supported File Types in Digs


Upload, view, and share videos right inside the platform—no more jumping between tools or sending links that get lost in the shuffle.

Using Integrated Video Support in Digs

What are 'Company Files and Folders'?

How to Shrink/Compress a PDF File for Use in Digs


When Should I Use a Public Share Link vs Inviting a User?

Free Trial

Why does upgrading a subscription end the Free Trial?

Does Digs offer a trial before purchasing?

Why am I still on a trial after upgrading my subscription?

Pro Subscription Free Trial eligibility

Can I collaborate under the free plan?

What happens at the end of my free Pro Trial?

Jason Brown

Notifications

How do notifications work, and can I customize messages?

Can I silence notifications?

Pricing & Plans

What qualifies as a project?

How do I purchase a Digs subscription?

What features are included in my Digs subscription?

How does adding/removing Members affect your billing?

Why should I choose Digs over other options?

Do I have to commit to a year contract, or can I go month to month?

Does my client need to pay for Digs when I hand off the project?

How do I know how many licenses my company needs?

What is the cost and how does pricing work?

How are users categorized, and is there an additional cost per user?

What forms of payment do you accept?

Referrals & Rewards

Where Can I See the Status of My Referred Users?

How to Earn Rewards with the Digs Referral Program

Can I Use the Free Trial and Still Get the Referral Discount?

My Company Isn’t Eligible for a Referral… What now?

Do I Need to Worry About Taxes on Referral Earnings?

How do I know if I have rewards earned?

Who Should Get the Referral Rewards, Me or My Company?

Tech Support & Access

Where can I get technical support?

Is Internet required to use Digs? Is there an Offline Mode?

Does Digs work on mobile?

Is there a limit to the number of collaborators I can invite?

Is There a Limit to the Number of Projects I Can Create?

What browsers are supported?

Can I upload files related to my project in Digs?

The most common cause of this is dues to the hidden use of email aliases. Depending on who set up your email (Commonly in a company setting) you may not even be aware you are using an alias.

Replying to comments by email sometimes generates an error message

Get the Most Out of Digs, We are here to Help

Help Center

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Fixed

Newsletter

digs

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Released

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Quality of Life

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Integration

DigsCare

DigsCanvas

Comments

Schedule

Usability/UX

Please review our roadmap to comment, vote, or follow features in progress.For a full list of suggestions or to provide feedback, visit the Feedback section to browse or search improvements.Status Key: Consideration (Gathering feedback) | Defining (Scoping) Next Up (planned) | In Progress (building)Beta (live, partial) | Done (released)💡 Scroll to see all columns.

Under Consideration

Defining Work

Next up

In Progress

Beta

Done (General Release)

Digs: Product Roadmap

Below is our integration roadmap. Looking for an integration? Add it to the list or give one an upvote if it is already mentioned! Please add a comment that includes what you want to accomplish wit the linked tools and what data is needed, just “Integration with X” is too open ended.

Backlog

Done

Hey {name|there}! 👋